Internal Knowledge Sharing Procedures

Internal Knowledge Sharing Procedures

Mototolo Platinum Mine – MPLATS ENTERPRISE (PTY) LTD

1. Purpose

To foster a culture of collaboration and continuous learning by ensuring effective sharing, documentation, and management of knowledge across all departments and teams at Mototolo Platinum Mine.

2. Scope

These procedures apply to all employees, contractors, and relevant stakeholders engaged in knowledge sharing within the organization.

3. Objectives

• Promote timely dissemination of critical operational and safety knowledge.

• Ensure accurate and up-to-date documentation of processes, lessons learned, and best practices.

• Enhance decision-making and innovation through shared expertise.

• Preserve organizational knowledge and reduce knowledge loss due to turnover.

4. Knowledge Sharing Channels

• Intranet Knowledge Base:
  Centralized digital repository for all documented procedures, policies, FAQs, and training materials.

• Team Meetings and Briefings:
  Regular sessions for sharing updates, challenges, and lessons learned.

• Workshops and Training Sessions:
  Interactive forums to build skills and discuss new developments.

• Mentorship Programs:
  Pairing experienced staff with new or developing employees to transfer tacit knowledge.

• Mother
  Periodic communications highlighting key insights, updates, and success stories.

5. Roles & Responsibilities

• Knowledge Owners:
  Individuals responsible for creating and maintaining specific knowledge content (e.g., policies, SOPs).

• Managers & Supervisors:
  Encourage team participation in knowledge sharing activities and facilitate information flow.

• Employees & Contractors:
  Actively contribute insights, share experiences, and access knowledge resources as needed.

• Knowledge Management Team:
  Oversee the knowledge base platform, ensure content quality, and coordinate knowledge sharing initiatives.

6. Procedures

1. Content Creation and Submission:

   • Knowledge owners create or update documents following standardized templates.

   • Submit content to the Knowledge Management Team for review and publishing.

2. Review and Approval:

   • Relevant department heads review content for accuracy, relevance, and compliance.

   • Approve or request revisions within a defined timeframe (e.g., 5 business days).

3. Publishing and Distribution:

   • Approved content is uploaded to the knowledge base and communicated via appropriate channels.

4. Feedback and Continuous Improvement:

   • Users are encouraged to provide feedback or suggest improvements via the knowledge platform or designated contacts.

   • Regular content audits ensure the knowledge remains current and valuable.

5. Confidentiality and Access Control:

   • Sensitive information is classified and access restricted according to company data policies.

   • Users must adhere to confidentiality agreements when accessing proprietary knowledge.

7. Monitoring and Reporting

• The Knowledge Management Team monitors usage metrics and participation rates.

• Regular reports are provided to management to assess effectiveness and identify gaps.

8. Training and Awareness

• Ongoing training sessions on how to use the knowledge base and participate in knowledge sharing.

• Promote awareness campaigns highlighting the benefits of knowledge sharing.

9. Review and Update

• Procedures will be reviewed annually or as required to reflect organizational changes and feedback.