Dispute Resolution Process

Dispute Resolution Process

Mototolo Platinum Mine – MPLATS ENTERPRISE (PTY) LTD

1. Purpose

This policy outlines the structured process for resolving disputes or conflicts that arise within the organization or between the company and its stakeholders, including employees, suppliers, contractors, and community representatives. The goal is to promote transparency, fairness, and early resolution of issues to maintain strong relationships and operational stability.

2. Scope

This process applies to:

• Internal disputes (employee-to-employee, departmental)

• Supplier/vendor and procurement disputes

• Contractual disagreements

• Community and stakeholder complaints

• Any breach or misinterpretation of company policies

3. Principles

• Fairness: All parties are treated impartially and heard equally

• Confidentiality: Disputes are handled with sensitivity and discretion

• Timeliness: Issues are resolved promptly to avoid escalation

• Transparency: All processes and decisions are documented and communicated

• Compliance: Aligns with South African Labour Law, commercial regulations, and company policies

4. Dispute Resolution Stages

Step 1: Informal Resolution

• Parties involved attempt to resolve the issue through direct discussion.

• Line managers or supervisors may facilitate if necessary.

• If resolved, an Informal Resolution Record is signed and filed.

Step 2: Formal Complaint

• If unresolved, a written complaint must be submitted to the relevant department head or HR using the Dispute Reporting Form.

• An acknowledgment will be sent within 48 hours.

Step 3: Investigation

• The designated official (e.g., HR, Supply Chain Manager, or Legal) conducts a fact-finding process within 5–7 working days.

• All involved parties are interviewed and supporting documentation reviewed.

Step 4: Mediation

• An impartial internal mediator (or external neutral party if required) facilitates a resolution session.

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Step 5: Escalation

• If mediation fails, the matter is escalated to senior management or the Internal Dispute Resolution Committee (IDRC).

• The committee will make a decision within 7–10 working days, which will be final within the organization.

Step 6: External Remedies

• If internal avenues are exhausted without resolution, the parties may seek:

  • Labour-related disputes: Commission for Conciliation, Mediation and Arbitration (CCMA)

  • Supplier/contractor disputes: Arbitration per contract terms or litigation

  • Community grievances: Referred to third-party mediation or local regulatory authorities

5. Recordkeeping

• All disputes and outcomes are documented and securely archived.

• Records are retained for a minimum of 5 years for audit and compliance purposes.

6. Roles & Responsibilities